We believe in personal guest service on the Redwood Coast. That’s why our staff is available 7 days a week to assist you in having the best vacation experience as possible. We want to ensure that your stay is comfortable and all your needs are met. We take pride in every home carefully preparing them and keeping them well stocked. Our housekeepers are longtime valued employees and they take a special interest in maintaining Trinidad Retreat's vacation rentals to high standards of cleanliness. We are happy to offer concierge services for special occasions like providing flowers for birthdays, anniversaries or honeymoons.
Guest Services
Providing Five Star Accommodations
We offer special, thoughtful amenities for your vacation enjoyment. Here are some of the comforts and luxuries you can expect to find upon your arrival.
- A clean and sparkling, well-detailed home.
- Free WiFi
- High quality bed linens and towels
- Barbecues and barbecue supplies
- Fully stocked kitchens with cooking and dining service ware.
- All paper and soap products provided: paper towels, toilet paper, Kleenex, fresh sponge, dish soap, dishwasher soap, laundry soap, bath soap, shampoo and conditioner.
- Wood & kindling provided for fireplaces and woodstoves.
- Pet waste bags provided for pet friendly homes
- Weekly housekeeping service available for extended stays > 1 week
- Hot tub cleaned and sanitized
Our housekeepers are longtime valued employees who take a special interest in maintaining Trinidad Retreat's vacation rentals to high quality standards of cleanliness. After every stay we clean & sanitize each house, top to bottom. Our staff wear gloves when disposable gloves when cleaning to wash and change all the linens, dust, vacuum & mop, sanitize the bathrooms and kitchen, sweep the deck/porch and ensure the bbq is clean. Our housekeeping staff also looks for any damaged or missing items as well as items left behind by guests. All items left behind by guests go to our lost & found for 30 days. It is up to our guests to contact us to receive these items. After 30 days we must remove all lost and found items. We clean & sanitize use the following products:
- 7th Generaration, Clean Well or 409 disinfectant spray
- Lysol Toilet Bowl Cleaner
- Bar Keeper's Friend
- Windex
- Vinegar
- Bona or Rejuvenate Floor Cleaner
- Pledge
Booking Policy
When booking a home more than 14 days in advance:
- An initial payment of 50% rent + $50 non-refundable booking fee is required.
- The final payment will be automatically processed 14 days prior to arrival using the credit card on file.
When booking a home less than 14 days before arrival:
- Payment must be made in full for rent plus tax & fees.
*We take all major credit cards except American Express.
Cancellation Policy- Should you wish to cancel a reservation, notice of cancellation MUST BE IN WRITING via email. Cancellation policies may vary depending on the platform used to book the home, VRBO, Airbnb , TripAdvisor, etc. whose policies will prevail.
Cancel within 24 hours of booking and receive a full refund.
Bookings canceled 14 days or less to arrival: Rent and booking fee is non-refundable. Cleaning & damage fees will be refunded.
Bookings canceled 15 - 30 days before arrival: Initial payment (50% of the rent plus booking fee) will be non refundable.
Bookings canceled more than 30 days to arrival: Receive a full refund minus $100 ($50 non-refundable booking fee plus a $50 cancellation fee.)
No rental refunds will be given for circumstances beyond our control such as planned or unexpected PG&E power outages, road closures, weather related issues or other “Acts of God”.Trip Protection:
Protect Your Stay w/ Optional Travel Protection Plan - Trinidad Retreats offers guests the option of purchasing a CSA travel insurance protection plan. This plan provides coverage for unused, non-refundable payments if your trip must be cancelled or delayed for a variety of reasons, including medical and travel emergencies. Please read more about this coverage by clicking here www.vacationrentals insurance. com. All claims will be filed directly by the renter to the insurance company who will determine coverage and provide reimbursement to the guest. Reimbursement will not be provided by Trinidad Retreats.